OpenRepair and maintenance services

Maintenance and further development of ServiceNow[E15]

HAMAR, NorwayNorsk Tipping[E2]

In plain English

What they want: Purpose Norsk Tipping (NT) currently uses ServiceNow, among other things, as IT Service Management and CSM tools and currently has a licence and maintenance agreement through DXC Technology. The contract expires in February 2027 and this procurement is a renewal of the maintenance contract for ServiceNow.
Who can bid: Place of performance: Innlandet (NUTS NO020).
Selection criteria: It is recommended to read the introduction in Annex 1 (Annex 2) before answering this task. Tenderers shall have solid and good competence, sufficient implementation ability and capacity within the requested areas. Show moreShow less
Selection criteria: It is recommended to read the introduction in Annex 1 (Annex 2) before answering this task. Tenderers shall have solid and good competence, sufficient implementation ability and capacity within the requested areas. Tenderers shall name this document as "Annex 1d - Organisation". Documentation requirements: Give a short description of the organisation (including organisation chart and geographical locations), company structure, ownership structure, vision, business idea and business areas. Give a short account of the tenderer ́s competence and qualifications within what is described in Annexes 1 and 2 for purposes and needs. Give an overview of the tenderer ́s total manpower as well as capacity for all types of roles that the company has at its disposal within the requested areas. Sub-suppliers: If a tenderer will use the capacity of sub-suppliers, the following shall be documented for each sub-supplier: Name of the sub-supplier with a description of the sub-provider's organisation, company form, ownership structure and the name of the general manager. Description of the sub-contractor's estimated contribution (percentage of total volume) in connection with the contract. Commitment statement signed by sub-suppliers who confirm that the tenderer really has access to the resources offered from the sub-supplier. A description of how the co-operation relationship between the tenderer and the sub-provider is based on and organised, and whether it involves long-term co-operation…
Deadline[E6]: Buyer's deadline: 19 Nov 2026, 11:00 UTC. UTC: 19 Nov 2026, 11:00 UTC.
Value[E16]: NOK 65,000,000
Buyer: Norsk TippingSee what else this buyer buys and when.
How to apply: Through the buyer's official process. Open the original notice on EU Tenders Electronic Daily (TED Search API) (opens in a new tab) ↗

Preliminary, from the notice only

What the published notice says. This is not a recommendation. The tender documents can add or change requirements.

Place of performance: Innlandet (NUTS NO020).[E8]
Selection criteria: It is recommended to read the introduction in Annex 1 (Annex 2) before answering this task. Tenderers shall have solid and good competence, sufficient implementation ability and capacity within the requested areas. Show moreShow less
Selection criteria: It is recommended to read the introduction in Annex 1 (Annex 2) before answering this task. Tenderers shall have solid and good competence, sufficient implementation ability and capacity within the requested areas. Tenderers shall name this document as "Annex 1d - Organisation". Documentation requirements: Give a short description of the organisation (including organisation chart and geographical locations), company structure, ownership structure, vision, business idea and business areas. Give a short account of the tenderer ́s competence and qualifications within what is described in Annexes 1 and 2 for purposes and needs. Give an overview of the tenderer ́s total manpower as well as capacity for all types of roles that the company has at its disposal within the requested areas. Sub-suppliers: If a tenderer will use the capacity of sub-suppliers, the following shall be documented for each sub-supplier: Name of the sub-supplier with a description of the sub-provider's organisation, company form, ownership structure and the name of the general manager. Description of the sub-contractor's estimated contribution (percentage of total volume) in connection with the contract. Commitment statement signed by sub-suppliers who confirm that the tenderer really has access to the resources offered from the sub-supplier. A description of how the co-operation relationship between the tenderer and the sub-provider is based on and organised, and whether it involves long-term co-operation…
[E9]

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Buyer

What else this buyer buys

Norsk Tipping

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Published[E13]: 29 Oct 2026
Procedure[E12]: Open procedure
Source: EU Tenders Electronic Daily (TED Search API) (opens in a new tab)
Last checked: 17 hours ago

About the requirement

From the notice

Purpose Norsk Tipping (NT) currently uses ServiceNow, among other things, as IT Service Management and CSM tools and currently has a licence and maintenance agreement through DXC Technology. The contract expires in February 2027 and this procurement is a renewal of the maintenance contract for ServiceNow. NT is looking for a professional cooperation partner who can help maintain and further develop the current system. Tenderers must see possibilities, propose improvements and have good routines for development and support. The CSM module is used by Customer Service (Interactions/Case), Dealer service and some other small user groups (Case). Customer service is among norway's best and requires high efficiency in case handling with focus on quick access to information, getting pressure and high system degree. The system bears the mark that it has lived for almost 10 years. There are some technical debts that we need help cleaning up. Part of this is moving some internal APIs, which have been made available with MID-server, over to exposed facade services which are more responsive. The ITSM module is used to a very large degree by IT Operations, but also on customer service, dealer services (incident) and in Security. The case types in use are: incident, major incident, problem, change and request. NP's internal Service Desk and HR use Agent Workspace. ServiceDesk receives cases via the user portal, chat, telephone, attendance and e-mails that are automatically registered in ServiceNow. The case types they work with are primarily incident and request. It is a well developed Ch…[E7]

Eligibility and requirements

ConditionPlace of performance: Innlandet (NUTS NO020).[E8]
Condition
Selection criteria: It is recommended to read the introduction in Annex 1 (Annex 2) before answering this task. Tenderers shall have solid and good competence, sufficient implementation ability and capacity within the requested areas. Show moreShow less
Selection criteria: It is recommended to read the introduction in Annex 1 (Annex 2) before answering this task. Tenderers shall have solid and good competence, sufficient implementation ability and capacity within the requested areas. Tenderers shall name this document as "Annex 1d - Organisation". Documentation requirements: Give a short description of the organisation (including organisation chart and geographical locations), company structure, ownership structure, vision, business idea and business areas. Give a short account of the tenderer ́s competence and qualifications within what is described in Annexes 1 and 2 for purposes and needs. Give an overview of the tenderer ́s total manpower as well as capacity for all types of roles that the company has at its disposal within the requested areas. Sub-suppliers: If a tenderer will use the capacity of sub-suppliers, the following shall be documented for each sub-supplier: Name of the sub-supplier with a description of the sub-provider's organisation, company form, ownership structure and the name of the general manager. Description of the sub-contractor's estimated contribution (percentage of total volume) in connection with the contract. Commitment statement signed by sub-suppliers who confirm that the tenderer really has access to the resources offered from the sub-supplier. A description of how the co-operation relationship between the tenderer and the sub-provider is based on and organised, and whether it involves long-term co-operation…
[E9]
DetailAward criteria types: price, quality.[E1]

Risks and unknowns

UnknownWe read the published notice, not the full tender documents.

Updates

First seen · 28 Oct 2026, 23:29 UTC
The source published a call for competition with a future deadline.
Source document 749310-2026

Evidence

16 facts

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

E1
Award criteria types: price, quality.
Document 749310-2026, field /award-criterion-type-lot, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E2
The buyer is Norsk Tipping.
Document 749310-2026, field /buyer-name/eng, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E3
The notice is classified under CPV 50000000.
Document 749310-2026, field /classification-cpv/0, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E4
The notice is classified under CPV 72000000.
Document 749310-2026, field /classification-cpv/1, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E5
The buyer is in Norway.
“NOR”
Document 749310-2026, field /buyer-country/0, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E6
Tenders must be received by 19 Nov 2026, 11:00 UTC.
“2026-11-19Z 11:00:00Z”
Document 749310-2026, field /deadline-receipt-tender-date-lot/0, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E7
The buyer describes the requirement.
“Purpose Norsk Tipping (NT) currently uses ServiceNow, among other things, as IT Service Management and CSM tools and currently has a licence and maintenance agreement through DXC Technology. The contract expires in February 2027 and this procurement is a renewal of the…”
Document 749310-2026, field /description-proc/eng, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E8
Place of performance: Innlandet (NUTS NO020).
Document 749310-2026, field /place-of-performance, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E9
Selection criteria: It is recommended to read the introduction in Annex 1 (Annex 2) before answering this task. Tenderers shall have solid and good competence, sufficient implementation ability and capacity within the requested areas. Tenderers shall name this document as "Annex 1d - Organisation". Documentation requirements: Give a short description of the organisation (including organisation chart and geographical locations), company structure, ownership structure, vision, business idea and business areas. Give a short account of the tenderer ́s competence and qualifications within what is described in Annexes 1 and 2 for purposes and needs. Give an overview of the tenderer ́s total manpower as well as capacity for all types of roles that the company has at its disposal within the requested areas. Sub-suppliers: If a tenderer will use the capacity of sub-suppliers, the following shall be documented for each sub-supplier: Name of the sub-supplier with a description of the sub-provider's organisation, company form, ownership structure and the name of the general manager. Description of the sub-contractor's estimated contribution (percentage of total volume) in connection with the contract. Commitment statement signed by sub-suppliers who confirm that the tenderer really has access to the resources offered from the sub-supplier. A description of how the co-operation relationship between the tenderer and the sub-provider is based on and organised, and whether it involves long-term co-operation…
“It is recommended to read the introduction in Annex 1 (Annex 2) before answering this task. Tenderers shall have solid and good competence, sufficient implementation ability and capacity within the requested areas. Tenderers shall name this document as "Annex 1d…”
Document 749310-2026, field /selection-criterion-description-lot/eng, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E10
This notice changes or updates a call for competition. TED notice type: cn-standard.
Document 749310-2026, field /notice-type, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E11
The procedure title in English is "Maintenance and further development of ServiceNow".
Document 749310-2026, field /title-proc/eng, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E12
The procedure is: Open procedure.
“open”
Document 749310-2026, field /procedure-type, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E13
TED published the notice on 29 Oct 2026.
“2026-10-29+01:00”
Document 749310-2026, field /publication-date, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E14
This notice changes an earlier one (reason: information added).
“update-add”
Document 749310-2026, field /change-reason-code, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E15
The notice is titled "Norway – Repair and maintenance services – Maintenance and further development of ServiceNow".
Document 749310-2026, field /notice-title/eng, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)
E16
The estimated value is NOK 65,000,000.
“65000000 NOK”
Document 749310-2026, field /estimated-value-proc, read 28 Oct 2026, 23:29 UTC · source (opens in a new tab)

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