Maintenance and further development of ServiceNow[E15]

Extrait de l’avis

Purpose Norsk Tipping (NT) currently uses ServiceNow, among other things, as IT Service Management and CSM tools and currently has a licence and maintenance agreement through DXC Technology. The contract expires in February 2027 and this procurement is a renewal of the maintenance contract for ServiceNow. NT is looking for a professional cooperation partner who can help maintain and further develop the current system. Tenderers must see possibilities, propose improvements and have good routines for development and support. The CSM module is used by Customer Service (Interactions/Case), Dealer service and some other small user groups (Case). Customer service is among norway's best and requires high efficiency in case handling with focus on quick access to information, getting pressure and high system degree. The system bears the mark that it has lived for almost 10 years. There are some technical debts that we need help cleaning up. Part of this is moving some internal APIs, which have been made available with MID-server, over to exposed facade services which are more responsive. The ITSM module is used to a very large degree by IT Operations, but also on customer service, dealer services (incident) and in Security. The case types in use are: incident, major incident, problem, change and request. NP's internal Service Desk and HR use Agent Workspace. ServiceDesk receives cases via the user portal, chat, telephone, attendance and e-mails that are automatically registered in ServiceNow. The case types they work with are primarily incident and request. It is a well developed Ch…[E7]

Les détails de l’avis sont affichés tels que la source les a publiés. Les faits et exigences que nous extrayons sont rédigés en anglais.

• ConditionPlace of performance: Innlandet (NUTS NO020).[E8]
• Condition
  Selection criteria: It is recommended to read the introduction in Annex 1 (Annex 2) before answering this task. Tenderers shall have solid and good competence, sufficient implementation ability and capacity within the requested areas. Afficher plusAfficher moins

  Selection criteria: It is recommended to read the introduction in Annex 1 (Annex 2) before answering this task. Tenderers shall have solid and good competence, sufficient implementation ability and capacity within the requested areas. Tenderers shall name this document as "Annex 1d - Organisation". Documentation requirements: Give a short description of the organisation (including organisation chart and geographical locations), company structure, ownership structure, vision, business idea and business areas. Give a short account of the tenderer ́s competence and qualifications within what is described in Annexes 1 and 2 for purposes and needs. Give an overview of the tenderer ́s total manpower as well as capacity for all types of roles that the company has at its disposal within the requested areas. Sub-suppliers: If a tenderer will use the capacity of sub-suppliers, the following shall be documented for each sub-supplier: Name of the sub-supplier with a description of the sub-provider's organisation, company form, ownership structure and the name of the general manager. Description of the sub-contractor's estimated contribution (percentage of total volume) in connection with the contract. Commitment statement signed by sub-suppliers who confirm that the tenderer really has access to the resources offered from the sub-supplier. A description of how the co-operation relationship between the tenderer and the sub-provider is based on and organised, and whether it involves long-term co-operation…
  [E9]
• DétailAward criteria types: price, quality.[E1]

• InconnuWe read the published notice, not the full tender documents.

1. Vu pour la première fois · 28 oct. 2026, 23:29 UTC

   The source published a call for competition with a future deadline.

   Document source 749310-2026

Chaque information de cette page provient de l’avis publié. Chaque entrée indique le document et le champ dont elle a été lue.

1. E1

   Award criteria types: price, quality.

   Document 749310-2026, champ /award-criterion-type-lot, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

2. E2

   The buyer is Norsk Tipping.

   Document 749310-2026, champ /buyer-name/eng, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

3. E3

   The notice is classified under CPV 50000000.

   Document 749310-2026, champ /classification-cpv/0, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

4. E4

   The notice is classified under CPV 72000000.

   Document 749310-2026, champ /classification-cpv/1, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

5. E5

   The buyer is in Norway.

   “NOR”

   Document 749310-2026, champ /buyer-country/0, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

6. E6

   Tenders must be received by 19 Nov 2026, 11:00 UTC.

   “2026-11-19Z 11:00:00Z”

   Document 749310-2026, champ /deadline-receipt-tender-date-lot/0, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

7. E7

   The buyer describes the requirement.

   “Purpose Norsk Tipping (NT) currently uses ServiceNow, among other things, as IT Service Management and CSM tools and currently has a licence and maintenance agreement through DXC Technology. The contract expires in February 2027 and this procurement is a renewal of the…”

   Document 749310-2026, champ /description-proc/eng, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

8. E8

   Place of performance: Innlandet (NUTS NO020).

   Document 749310-2026, champ /place-of-performance, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

9. E9

   Selection criteria: It is recommended to read the introduction in Annex 1 (Annex 2) before answering this task. Tenderers shall have solid and good competence, sufficient implementation ability and capacity within the requested areas. Tenderers shall name this document as "Annex 1d - Organisation". Documentation requirements: Give a short description of the organisation (including organisation chart and geographical locations), company structure, ownership structure, vision, business idea and business areas. Give a short account of the tenderer ́s competence and qualifications within what is described in Annexes 1 and 2 for purposes and needs. Give an overview of the tenderer ́s total manpower as well as capacity for all types of roles that the company has at its disposal within the requested areas. Sub-suppliers: If a tenderer will use the capacity of sub-suppliers, the following shall be documented for each sub-supplier: Name of the sub-supplier with a description of the sub-provider's organisation, company form, ownership structure and the name of the general manager. Description of the sub-contractor's estimated contribution (percentage of total volume) in connection with the contract. Commitment statement signed by sub-suppliers who confirm that the tenderer really has access to the resources offered from the sub-supplier. A description of how the co-operation relationship between the tenderer and the sub-provider is based on and organised, and whether it involves long-term co-operation…

   “It is recommended to read the introduction in Annex 1 (Annex 2) before answering this task. Tenderers shall have solid and good competence, sufficient implementation ability and capacity within the requested areas. Tenderers shall name this document as "Annex 1d…”

   Document 749310-2026, champ /selection-criterion-description-lot/eng, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

10. E10

    This notice changes or updates a call for competition. TED notice type: cn-standard.

    Document 749310-2026, champ /notice-type, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

11. E11

    The procedure title in English is "Maintenance and further development of ServiceNow".

    Document 749310-2026, champ /title-proc/eng, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

12. E12

    The procedure is: Open procedure.

    “open”

    Document 749310-2026, champ /procedure-type, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

13. E13

    TED published the notice on 29 Oct 2026.

    “2026-10-29+01:00”

    Document 749310-2026, champ /publication-date, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

14. E14

    This notice changes an earlier one (reason: information added).

    “update-add”

    Document 749310-2026, champ /change-reason-code, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

15. E15

    The notice is titled "Norway – Repair and maintenance services – Maintenance and further development of ServiceNow".

    Document 749310-2026, champ /notice-title/eng, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

16. E16

    The estimated value is NOK 65,000,000.

    “65000000 NOK”

    Document 749310-2026, champ /estimated-value-proc, lu 28 oct. 2026, 23:29 UTC · source ↗ (s’ouvre dans un nouvel onglet)

Source: Tenders Electronic Daily (TED), © European Union. Reuse authorised under Commission Decision 2011/833/EU. Licence des données : EU reuse of TED data (Commission Decision 2011/833/EU) ↗ (s’ouvre dans un nouvel onglet). Les coordonnées personnelles figurant dans les avis ne sont ni conservées ni affichées.