Hedyn Out of Hours Call Handling Services Preliminary Market Engagement[E12]

Dal bando

Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating across South-East Wales within the local authority areas of Newport, Torfaen, Monmouthshire, Blaenau Gwent and Powys. Hedyn owns and manages approximately 15,000 properties of mixed tenure, including social rented homes, leasehold properties, shared ownership homes, supported housing and communal residential buildings. Hedyn is undertaking this pre-market engagement exercise to gather information that will help inform the future procurement of its Out-of-Hours Call Handling Service. Hedyn requires a service provider to manage and provide out of hours handling services outside of normal business hours. Through a Microsoft Forms questionnaire, Hedyn is seeking feedback on current market practices, service delivery models, innovation, and best practice to support the development of Hedyn's future requirements and specification. Hedyn are particularly interested in understanding opportunities to improve service efficiency and resident experience, as well as any emerging trends or developments within the sector. Suppliers are invited to complete the questionnaire using the link provided below. The questionnaire will close on the 17th November at 12pm. Responses will be reviewed as they are received and will be used to help inform Hedyn's future service requirements, specification, and procurement approach. Microsoft Forms Link: https://forms.clo…[E5]

I dettagli del bando sono mostrati come li ha pubblicati la fonte. I fatti e i requisiti che estraiamo sono scritti in inglese.

• CondizioneDelivery location: UKL21, United Kingdom.[E6]
• CondizioneThe legal basis is UKPGA 2023/54 (Procurement Act 2023).[E7]
• CondizioneThe buyer marks lot 1 as suitable for small and medium-sized businesses.[E8]
• DettaglioLot 1 runs from 1 Apr 2027 to 1 Apr 2029, extendable to 1 Apr 2031.[E3]

• RischioBidding has not opened. Scope and dates can change before the call for competition.[E9]
• SconosciutoNo submission deadline we could read in the notice data.
• SconosciutoWe read the published notice, not the full tender documents.

1. Visto per la prima volta · 28 ott 2026, 09:17 UTC

   The source published a planning or prior information notice. Bidding has not opened.

   Documento di origine 101753-2026

Ogni dato di questa pagina proviene dal bando pubblicato. Ogni voce indica il documento e il campo da cui è stato letto.

1. E1

   The buyer is Tai Hedyn Limited.

   Documento 101753-2026, campo /buyer/name, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

2. E2

   The notice is classified under CPV 79510000 (Telephone-answering services).

   Documento 101753-2026, campo /tender/items/0/additionalClassifications/0/id, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

3. E3

   Lot 1 runs from 1 Apr 2027 to 1 Apr 2029, extendable to 1 Apr 2031.

   “2027-04-01T00:00:00+01:00 to 2029-04-01T23:59:59+01:00”

   Documento 101753-2026, campo /tender/lots/0/contractPeriod, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

4. E4

   The buyer's address is in United Kingdom.

   Documento 101753-2026, campo /parties/0/address/country, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

5. E5

   The buyer describes the requirement in the notice.

   “Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating across South-East Wales within the local…”

   Documento 101753-2026, campo /tender/description, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

6. E6

   Delivery location: UKL21, United Kingdom.

   Documento 101753-2026, campo /tender/items/0/deliveryAddresses/0, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

7. E7

   The legal basis is UKPGA 2023/54 (Procurement Act 2023).

   Documento 101753-2026, campo /tender/legalBasis/id, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

8. E8

   The buyer marks lot 1 as suitable for small and medium-sized businesses.

   “sme: true”

   Documento 101753-2026, campo /tender/lots/0/suitability/sme, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

9. E9

   This is a planning or market engagement notice. Bidding has not opened.

   Documento 101753-2026, campo /tag, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

10. E10

    The notice was published on 27 Oct 2026.

    “2026-10-27T16:38:23Z”

    Documento 101753-2026, campo /date, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

11. E11

    Find a Tender gives the tender status as planning.

    Documento 101753-2026, campo /tender/status, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

12. E12

    The notice is titled "Hedyn Out of Hours Call Handling Services Preliminary Market Engagement".

    Documento 101753-2026, campo /tender/title, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

13. E13

    The stated value is GBP 625,000 excluding VAT.

    “625000 GBP”

    Documento 101753-2026, campo /tender/value/amount, letto 28 ott 2026, 09:17 UTC · fonte ↗ (si apre in una nuova scheda)

Contains public sector information from Find a Tender, licensed under the Open Government Licence v3.0. Licenza dei dati: Open Government Licence v3.0 ↗ (si apre in una nuova scheda). I recapiti personali presenti nei bandi non vengono conservati né mostrati.