Hedyn Out of Hours Call Handling Services Preliminary Market Engagement[E12]

Extrait de l’avis

Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating across South-East Wales within the local authority areas of Newport, Torfaen, Monmouthshire, Blaenau Gwent and Powys. Hedyn owns and manages approximately 15,000 properties of mixed tenure, including social rented homes, leasehold properties, shared ownership homes, supported housing and communal residential buildings. Hedyn is undertaking this pre-market engagement exercise to gather information that will help inform the future procurement of its Out-of-Hours Call Handling Service. Hedyn requires a service provider to manage and provide out of hours handling services outside of normal business hours. Through a Microsoft Forms questionnaire, Hedyn is seeking feedback on current market practices, service delivery models, innovation, and best practice to support the development of Hedyn's future requirements and specification. Hedyn are particularly interested in understanding opportunities to improve service efficiency and resident experience, as well as any emerging trends or developments within the sector. Suppliers are invited to complete the questionnaire using the link provided below. The questionnaire will close on the 17th November at 12pm. Responses will be reviewed as they are received and will be used to help inform Hedyn's future service requirements, specification, and procurement approach. Microsoft Forms Link: https://forms.clo…[E5]

Les détails de l’avis sont affichés tels que la source les a publiés. Les faits et exigences que nous extrayons sont rédigés en anglais.

• ConditionDelivery location: UKL21, United Kingdom.[E6]
• ConditionThe legal basis is UKPGA 2023/54 (Procurement Act 2023).[E7]
• ConditionThe buyer marks lot 1 as suitable for small and medium-sized businesses.[E8]
• DétailLot 1 runs from 1 Apr 2027 to 1 Apr 2029, extendable to 1 Apr 2031.[E3]

• RisqueBidding has not opened. Scope and dates can change before the call for competition.[E9]
• InconnuNo submission deadline we could read in the notice data.
• InconnuWe read the published notice, not the full tender documents.

1. Vu pour la première fois · 28 oct. 2026, 09:17 UTC

   The source published a planning or prior information notice. Bidding has not opened.

   Document source 101753-2026

Chaque information de cette page provient de l’avis publié. Chaque entrée indique le document et le champ dont elle a été lue.

1. E1

   The buyer is Tai Hedyn Limited.

   Document 101753-2026, champ /buyer/name, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

2. E2

   The notice is classified under CPV 79510000 (Telephone-answering services).

   Document 101753-2026, champ /tender/items/0/additionalClassifications/0/id, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

3. E3

   Lot 1 runs from 1 Apr 2027 to 1 Apr 2029, extendable to 1 Apr 2031.

   “2027-04-01T00:00:00+01:00 to 2029-04-01T23:59:59+01:00”

   Document 101753-2026, champ /tender/lots/0/contractPeriod, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

4. E4

   The buyer's address is in United Kingdom.

   Document 101753-2026, champ /parties/0/address/country, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

5. E5

   The buyer describes the requirement in the notice.

   “Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating across South-East Wales within the local…”

   Document 101753-2026, champ /tender/description, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

6. E6

   Delivery location: UKL21, United Kingdom.

   Document 101753-2026, champ /tender/items/0/deliveryAddresses/0, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

7. E7

   The legal basis is UKPGA 2023/54 (Procurement Act 2023).

   Document 101753-2026, champ /tender/legalBasis/id, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

8. E8

   The buyer marks lot 1 as suitable for small and medium-sized businesses.

   “sme: true”

   Document 101753-2026, champ /tender/lots/0/suitability/sme, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

9. E9

   This is a planning or market engagement notice. Bidding has not opened.

   Document 101753-2026, champ /tag, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

10. E10

    The notice was published on 27 Oct 2026.

    “2026-10-27T16:38:23Z”

    Document 101753-2026, champ /date, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

11. E11

    Find a Tender gives the tender status as planning.

    Document 101753-2026, champ /tender/status, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

12. E12

    The notice is titled "Hedyn Out of Hours Call Handling Services Preliminary Market Engagement".

    Document 101753-2026, champ /tender/title, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

13. E13

    The stated value is GBP 625,000 excluding VAT.

    “625000 GBP”

    Document 101753-2026, champ /tender/value/amount, lu 28 oct. 2026, 09:17 UTC · source ↗ (s’ouvre dans un nouvel onglet)

Contains public sector information from Find a Tender, licensed under the Open Government Licence v3.0. Licence des données : Open Government Licence v3.0 ↗ (s’ouvre dans un nouvel onglet). Les coordonnées personnelles figurant dans les avis ne sont ni conservées ni affichées.