Hedyn Out of Hours Call Handling Services Preliminary Market Engagement[E12]

From the notice

Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating across South-East Wales within the local authority areas of Newport, Torfaen, Monmouthshire, Blaenau Gwent and Powys. Hedyn owns and manages approximately 15,000 properties of mixed tenure, including social rented homes, leasehold properties, shared ownership homes, supported housing and communal residential buildings. Hedyn is undertaking this pre-market engagement exercise to gather information that will help inform the future procurement of its Out-of-Hours Call Handling Service. Hedyn requires a service provider to manage and provide out of hours handling services outside of normal business hours. Through a Microsoft Forms questionnaire, Hedyn is seeking feedback on current market practices, service delivery models, innovation, and best practice to support the development of Hedyn's future requirements and specification. Hedyn are particularly interested in understanding opportunities to improve service efficiency and resident experience, as well as any emerging trends or developments within the sector. Suppliers are invited to complete the questionnaire using the link provided below. The questionnaire will close on the 17th November at 12pm. Responses will be reviewed as they are received and will be used to help inform Hedyn's future service requirements, specification, and procurement approach. Microsoft Forms Link: https://forms.…[E5]

• ConditionDelivery location: UKL21, United Kingdom.[E6]
• ConditionThe legal basis is UKPGA 2023/54 (Procurement Act 2023).[E7]
• ConditionThe buyer marks lot 1 as suitable for small and medium-sized businesses.[E8]
• DetailLot 1 runs from 1 Apr 2027 to 1 Apr 2029, extendable to 1 Apr 2031.[E3]
• The notice data states no restriction on who may bid. Exclusion grounds and selection criteria in the tender documents still apply.

• RiskBidding has not opened. Scope and dates can change before the call for competition.[E9]
• UnknownNo submission deadline we could read in the notice data.
• UnknownWe read the published notice, not the full tender documents.

1. First seen · 28 Oct 2026, 09:17 UTC

   The source published a planning or prior information notice. Bidding has not opened.

   Source document 101753-2026

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

1. E1

   The buyer is Tai Hedyn Limited.

   Document 101753-2026, field /buyer/name, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

2. E2

   The notice is classified under CPV 79510000 (Telephone-answering services).

   Document 101753-2026, field /tender/items/0/additionalClassifications/0/id, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

3. E3

   Lot 1 runs from 1 Apr 2027 to 1 Apr 2029, extendable to 1 Apr 2031.

   “2027-04-01T00:00:00+01:00 to 2029-04-01T23:59:59+01:00”

   Document 101753-2026, field /tender/lots/0/contractPeriod, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

4. E4

   The buyer's address is in United Kingdom.

   Document 101753-2026, field /parties/0/address/country, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

5. E5

   The buyer describes the requirement in the notice.

   “Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating across South-East Wales within the local…”

   Document 101753-2026, field /tender/description, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

6. E6

   Delivery location: UKL21, United Kingdom.

   Document 101753-2026, field /tender/items/0/deliveryAddresses/0, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

7. E7

   The legal basis is UKPGA 2023/54 (Procurement Act 2023).

   Document 101753-2026, field /tender/legalBasis/id, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

8. E8

   The buyer marks lot 1 as suitable for small and medium-sized businesses.

   “sme: true”

   Document 101753-2026, field /tender/lots/0/suitability/sme, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

9. E9

   This is a planning or market engagement notice. Bidding has not opened.

   Document 101753-2026, field /tag, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

10. E10

    The notice was published on 27 Oct 2026.

    “2026-10-27T16:38:23Z”

    Document 101753-2026, field /date, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

11. E11

    Find a Tender gives the tender status as planning.

    Document 101753-2026, field /tender/status, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

12. E12

    The notice is titled "Hedyn Out of Hours Call Handling Services Preliminary Market Engagement".

    Document 101753-2026, field /tender/title, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

13. E13

    The stated value is GBP 625,000 excluding VAT.

    “625000 GBP”

    Document 101753-2026, field /tender/value/amount, read 28 Oct 2026, 09:17 UTC · source ↗ (opens in a new tab)

Contains public sector information from Find a Tender, licensed under the Open Government Licence v3.0. Data licence: Open Government Licence v3.0 ↗ (opens in a new tab). Personal contact details in notices are not stored or shown.