OpenCall centreNotice in French

Overflow Centre de contact[E15]

BelgiumArr. de Bruxelles-Capitale/Arr. Brussel-HoofdstadSmals[E2]

Deadline[E6]: Buyer's deadline: 3 Nov 2026, 14:00 UTC+1. UTC: 3 Nov 2026, 13:00 UTC.
Value[E16]: EUR 16,000,000
Procedure[E12]: Open procedureOne stage: bids go in by the deadline
Bid language: Bids likely in French
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Full check · £79 Original notice

In plain English

What they want: Writing a short summary in your language…
Who can bid: The procurement is covered by the WTO Government Procurement Agreement.

Risks and unknowns

RiskOnly 4 days remain before the deadline.[E6]
RiskThe official language is French. Documents and bids may need to be in that language.[E11]
UnknownWe read the published notice, not the full tender documents.
UnknownAward criteria types: quality, price. Weights are in the tender documents.[E1]

Published[E13]: 29 Oct 2026
Source: EU Tenders Electronic Daily (TED Search API) (opens in a new tab)
Last checked: 3 hours ago

About the requirement · From the notice, As published, in French.

L'accord-cadre pour objet des services de centre de contact[E7]

Preliminary, from the notice only

What the published notice says. This is not a recommendation. The tender documents can add or change requirements.

Place of performance: Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (NUTS BE100).[E8]
The procurement is covered by the WTO Government Procurement Agreement.[E9]

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Eligibility and requirements

ConditionThe procurement is covered by the WTO Government Procurement Agreement.[E9]
DetailPlace of performance: Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (NUTS BE100).[E8]
DetailAward criteria types: quality, price. Weights are in the tender documents.[E1]
DetailThe contract duration is 4 years.[E4]

Tender documents

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Buyer

What else this buyer buys

Smals

Website: smals.be
Buyer profile: publicprocurement.be/…
Tender documents: publicprocurement.be/…
Submit a bid: publicprocurement.be/…
Shared mailbox: tenders@smals.be
Main line: +32 27875898
Address: avenue Fonsny 20, 1060, Saint-Gilles

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Evidence16 facts from the notice · Show

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

E1
Award criteria types: quality, price.
Document 749137-2026, field /award-criterion-type-lot, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E2
The buyer is Smals.
Document 749137-2026, field /buyer-name/fra, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E3
The notice is classified under CPV 79512000.
Document 749137-2026, field /classification-cpv/0, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E4
The contract duration is 4 years.
“4 YEAR”
Document 749137-2026, field /duration-period-value-lot/0, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E5
The buyer is in Belgium.
“BEL”
Document 749137-2026, field /buyer-country/0, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E6
Tenders must be received by 3 Nov 2026, 14:00 UTC+1.
“2026-11-03+01:00 14:00:00+01:00”
Document 749137-2026, field /deadline-receipt-tender-date-lot/0, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E7
The buyer describes the requirement (in French).
“L'accord-cadre pour objet des services de centre de contact”
Document 749137-2026, field /description-proc/fra, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E8
Place of performance: Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (NUTS BE100).
Document 749137-2026, field /place-of-performance, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E9
The procurement is covered by the WTO Government Procurement Agreement.
“true”
Document 749137-2026, field /gpa-lot, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E10
This notice changes or updates a call for competition. TED notice type: cn-standard.
Document 749137-2026, field /notice-type, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E11
The procedure title in French is "Overflow Centre de contact".
Document 749137-2026, field /title-proc/fra, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E12
The procedure is: Open procedure.
“open”
Document 749137-2026, field /procedure-type, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E13
TED published the notice on 29 Oct 2026.
“2026-10-29+01:00”
Document 749137-2026, field /publication-date, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E14
This notice changes an earlier one (reason: information added).
“update-add”
Document 749137-2026, field /change-reason-code, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E15
The notice is titled "Belgium – Call centre – Overflow Centre de contact".
Document 749137-2026, field /notice-title/eng, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)
E16
The estimated value is EUR 16,000,000.
“16000000 EUR”
Document 749137-2026, field /estimated-value-proc, read 29 Oct 2026, 19:43 UTC · source (opens in a new tab)

Source: Tenders Electronic Daily (TED), © European Union. Reuse authorised under Commission Decision 2011/833/EU. Data licence: EU reuse of TED data (Commission Decision 2011/833/EU) (opens in a new tab). Personal contact details in notices are not stored or shown.

Updates

Reconfirmed at source · 29 Oct 2026, 19:43 UTC
The source published a call for competition with a future deadline.
Source document 749137-2026
First seen · 28 Oct 2026, 23:27 UTC
The source published a call for competition with a future deadline.
Source document 749137-2026