ClosedSoftware

Contract for Enterprise Service Management System[E10]

Liverpool, United KingdomLiverpool John Moores University[E1]

In plain English

What they want: The University is looking to replace its ageing IT Service Management solution (Ivanti Service Desk - previously known as LANDesk Service Desk) with a modern comprehensive Enterprise Service Management solution, capable of supporting the delivery of service, to students, academics and each other, by all of our professional services teams.
Who can bid: No restrictions are stated in the notice data. The tender documents may set more.
Deadline: Buyer's deadline: 18 Oct 2024, 12:00 UTC+1. UTC: 18 Oct 2024, 11:00 UTC.
Published 18 Sept 2024.
Value: GBP 20,000
Buyer: Liverpool John Moores UniversitySee what else this buyer buys and when.
How to apply: Through the buyer's official process. Open the original notice on UK Contracts Finder (OCDS) (opens in a new tab) ↗
Tender documents: The tender documents for this notice are on the buyer's own portal, usually behind a free supplier registration. We link to them and do not fetch them, so the report is based on the notice only.

This opportunity is closed and its deadline has passed. Reports are not available for it.

Deadline[E4]: 18 Oct 2024, 12:00 UTC+1
Value[E11]: GBP 20,000
Published[E8]: 18 Sept 2024
Procedure[E7]: Open procedure (above threshold)
Source: UK Contracts Finder (OCDS) (opens in a new tab)
Last checked: 2 hours ago

About the requirement

From the notice

The University is looking to replace its ageing IT Service Management solution (Ivanti Service Desk - previously known as LANDesk Service Desk) with a modern comprehensive Enterprise Service Management solution, capable of supporting the delivery of service, to students, academics and each other, by all of our professional services teams. We want to ensure that all members of the University receive a consistent support experience across all areas of delivery, simplifying access to services and removing the need to know the workings of the organization, in order to get help promptly at the point of need. We want to focus on a positive user experience and exploit functionality to aid back-office efficiency e.g. workflow and automation. The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities. Additional information: Please register on https://in-tendhost.co.uk/ljmu/aspx/Home and download the documents from this site,[E5]

Eligibility and requirements

The notice data states no restriction on who may bid. Exclusion grounds and selection criteria in the tender documents still apply.

Risks and unknowns

UnknownWe read the published notice, not the full tender documents.

Updates

First seen · 28 Oct 2026, 13:56 UTC
The deadline (2024-10-18T11:00:00.000Z) has passed.
Source document be150283-dc07-4f04-be20-b39ec7519fff-786466

Evidence

11 facts

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

E1
The buyer is Liverpool John Moores University.
Document be150283-dc07-4f04-be20-b39ec7519fff-786466, field /buyer/name, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E2
The notice is classified under CPV 48451000 (Enterprise resource planning software package).
Document be150283-dc07-4f04-be20-b39ec7519fff-786466, field /tender/classification/id, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E3
Contracts Finder publishes United Kingdom procurement.
“England”
Document be150283-dc07-4f04-be20-b39ec7519fff-786466, field /tender, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E4
Tenders must be submitted by 18 Oct 2024, 12:00 UTC+01:00.
“2024-10-18T12:00:00+01:00”
Document be150283-dc07-4f04-be20-b39ec7519fff-786466, field /tender/tenderPeriod/endDate, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E5
The buyer describes the requirement in the notice.
“The University is looking to replace its ageing IT Service Management solution (Ivanti Service Desk - previously known as LANDesk Service Desk) with a modern comprehensive Enterprise Service Management solution, capable of supporting the delivery of service, to students, academi…”
Document be150283-dc07-4f04-be20-b39ec7519fff-786466, field /tender/description, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E6
This is a call for competition. Suppliers can respond.
“tender”
Document be150283-dc07-4f04-be20-b39ec7519fff-786466, field /tag, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E7
The procedure is: Open procedure (above threshold).
Document be150283-dc07-4f04-be20-b39ec7519fff-786466, field /tender/procurementMethodDetails, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E8
The notice was published on 18 Sep 2024.
“2024-09-18T14:14:44+01:00”
Document be150283-dc07-4f04-be20-b39ec7519fff-786466, field /tender/documents/0/datePublished, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E9
Contracts Finder gives the tender status as active.
Document be150283-dc07-4f04-be20-b39ec7519fff-786466, field /tender/status, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E10
The notice is titled "Contract for Enterprise Service Management System".
Document be150283-dc07-4f04-be20-b39ec7519fff-786466, field /tender/title, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E11
The stated value is GBP 20,000.
“20000 GBP”
Document be150283-dc07-4f04-be20-b39ec7519fff-786466, field /tender/value/amount, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)

Contains public sector information from Contracts Finder, licensed under the Open Government Licence v3.0. Data licence: Open Government Licence v3.0 (opens in a new tab). Personal contact details in notices are not stored or shown.