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ACE 669 ITT - All In Member Services Hub delivery partner[E16]

Manchester, United KingdomArts Council England[E1]

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In plain English

What they want
Arts Council England (ACE) are seeking to appoint a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all.
Who can bid
No restrictions are stated in the notice data. The tender documents may set more.
Deadline
Buyer's deadline: 28 Mar 2025, 11:00 UTC. UTC: 28 Mar 2025, 11:00 UTC.
Published 21 Feb 2025.
Value
GBP 412,000
Buyer
Arts Council EnglandSee what else this buyer buys and when.
How to apply
Through the buyer's official process. Open the original notice on UK Contracts Finder (OCDS) (opens in a new tab) ↗
Tender documents

The tender documents for this notice are on the buyer's own portal, usually behind a free supplier registration. We link to them and do not fetch them, so the report is based on the notice only.

This opportunity is closed and its deadline has passed. Reports are not available for it.

Deadline[E4]
28 Mar 2025, 11:00 UTC
Value[E17]
GBP 412,000
Published[E14]
21 Feb 2025
Procedure[E13]
Open procedure
Source
UK Contracts Finder (OCDS) (opens in a new tab)
Last checked
41 minutes ago

About the requirement

From the notice

Arts Council England (ACE) are seeking to appoint a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, 'everyone's welcome'. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).[E5]

Eligibility and requirements

  • ConditionDelivery location: British Oversea Territories.[E8]
  • ConditionDelivery location: Channel Islands.[E9]
  • ConditionDelivery location: Europe.[E10]
  • ConditionDelivery location: Isle of Man.[E6]
  • ConditionDelivery location: Rest of the World.[E11]
  • ConditionDelivery location: United Kingdom.[E7]
  • The notice data states no restriction on who may bid. Exclusion grounds and selection criteria in the tender documents still apply.

Risks and unknowns

  • UnknownWe read the published notice, not the full tender documents.

Updates

  1. First seen · 28 Oct 2026, 13:39 UTC

    The deadline (2025-03-28T11:00:00.000Z) has passed.

    Source document d0987778-d682-483e-be13-8d6e6a3f9292-829344

Evidence

17 facts

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

  1. E1

    The buyer is Arts Council England.

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /buyer/name, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  2. E2

    The notice is classified under CPV 79342300 (Customer services).

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/classification/id, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  3. E3

    Contracts Finder publishes United Kingdom procurement.

    “UK”

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  4. E4

    Tenders must be submitted by 28 Mar 2025, 11:00 UTC.

    “2025-03-28T11:00:00Z”

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/tenderPeriod/endDate, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  5. E5

    The buyer describes the requirement in the notice.

    “Arts Council England (ACE) are seeking to appoint a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk…”

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/description, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  6. E6

    Delivery location: Isle of Man.

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/items/0/deliveryAddresses/3, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  7. E7

    Delivery location: United Kingdom.

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/items/0/deliveryAddresses/5, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  8. E8

    Delivery location: British Oversea Territories.

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/items/0/deliveryAddresses/0, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  9. E9

    Delivery location: Channel Islands.

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/items/0/deliveryAddresses/1, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  10. E10

    Delivery location: Europe.

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/items/0/deliveryAddresses/2, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  11. E11

    Delivery location: Rest of the World.

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/items/0/deliveryAddresses/4, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  12. E12

    This is a call for competition. Suppliers can respond.

    “tender”

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tag, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  13. E13

    The procedure is: Open procedure.

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/procurementMethodDetails, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  14. E14

    The notice was published on 21 Feb 2025.

    “2025-02-21T13:55:05Z”

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/documents/0/datePublished, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  15. E15

    Contracts Finder gives the tender status as active.

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/status, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  16. E16

    The notice is titled "ACE 669 ITT - All In Member Services Hub delivery partner".

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/title, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

  17. E17

    The stated value is GBP 412,000.

    “412000 GBP”

    Document d0987778-d682-483e-be13-8d6e6a3f9292-829344, field /tender/value/amount, read 28 Oct 2026, 13:39 UTC · source (opens in a new tab)

Contains public sector information from Contracts Finder, licensed under the Open Government Licence v3.0. Data licence: Open Government Licence v3.0 (opens in a new tab). Personal contact details in notices are not stored or shown.