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Managed Debt Collection Services[E45]

Liverpool, United KingdomGovernment Commercial Agency[E1]

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In plain English

What they want
This framework is for the provision of Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance.
Who can bid
No restrictions are stated in the notice data. The tender documents may set more.
Deadline
Buyer's deadline: 27 Nov 2026, 15:00 UTC. UTC: 27 Nov 2026, 15:00 UTC.
Published 22 Oct 2026.
Value
GBP 650,000,000
Buyer
Government Commercial AgencySee what else this buyer buys and when.
How to apply
Through the buyer's official process. Open the original notice on UK Find a Tender (OCDS) (opens in a new tab) ↗
Tender documents

The tender documents for this notice are on the buyer's own portal, usually behind a free supplier registration. We link to them and do not fetch them, so the report is based on the notice only.

Your tender documents

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Deadline[E18]
27 Nov 2026, 15:00 UTC
Value[E46]
GBP 650,000,000
Published[E42]
22 Oct 2026
Procedure[E41]
Open procedure
Source
UK Find a Tender (OCDS) (opens in a new tab)
Last checked
22 hours ago

About the requirement

From the notice

This framework is for the provision of Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.[E19]

Eligibility and requirements

  • ConditionDelivery location: VG, British Virgin Islands.[E20]
  • ConditionDelivery location: PN, Pitcairn, Henderson, Ducie and Oeno Islands.[E29]
  • ConditionDelivery location: SH, Saint Helena, Ascension and Tristan da Cunha.[E30]
  • ConditionDelivery location: TC, Turks and Caicos Islands.[E31]
  • ConditionDelivery location: UK, United Kingdom.[E32]
  • ConditionDelivery location: GG, Guernsey.[E33]
  • ConditionDelivery location: IM, Isle of Man.[E34]
  • ConditionDelivery location: JE, Jersey.[E35]
  • ConditionDelivery location: AI, Anguilla.[E21]
  • ConditionDelivery location: BM, Bermuda.[E22]
  • ConditionDelivery location: FK, Falkland Islands.[E23]
  • ConditionDelivery location: GI, Gibraltar.[E24]
  • ConditionDelivery location: IO, British Indian Ocean Territory.[E25]
  • ConditionDelivery location: KY, Cayman Islands.[E26]
  • ConditionDelivery location: GS, South Georgia and South Sandwich Islands.[E27]
  • ConditionDelivery location: MS, Montserrat.[E28]
  • ConditionThe legal basis is UKPGA 2023/54 (Procurement Act 2023).[E36]
  • ConditionThe buyer marks lot 1 as suitable for voluntary, community and social enterprises.[E37]
  • ConditionThe buyer marks lot 1 as suitable for small and medium-sized businesses.[E38]
  • DetailLot 1 runs from 31 Mar 2027 to 30 Mar 2030, extendable to 30 Mar 2031.[E16]
  • DetailClarification questions close at 5 Nov 2026, 15:00 UTC.[E39]
  • DetailThe notice explains how to submit a tender.[E44]
  • The notice data states no restriction on who may bid. Exclusion grounds and selection criteria in the tender documents still apply.

Risks and unknowns

  • UnknownWe read the published notice, not the full tender documents.

Updates

  1. First seen · 28 Oct 2026, 09:20 UTC

    The source published a call for competition with a future deadline.

    Source document 099957-2026

Evidence

46 facts

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

  1. E1

    The buyer is Government Commercial Agency.

    Document 099957-2026, field /buyer/name, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  2. E2

    The notice is classified under CPV 79721000 (Detective agency services).

    Document 099957-2026, field /tender/items/0/additionalClassifications/13/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  3. E3

    The notice is classified under CPV 79412000 (Financial management consultancy services).

    Document 099957-2026, field /tender/items/0/additionalClassifications/12/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  4. E4

    The notice is classified under CPV 66170000 (Financial consultancy, financial transaction processing and clearing-house services).

    Document 099957-2026, field /tender/items/0/additionalClassifications/0/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  5. E5

    The notice is classified under CPV 71621000 (Technical analysis or consultancy services).

    Document 099957-2026, field /tender/items/0/additionalClassifications/1/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  6. E6

    The notice is classified under CPV 75112000 (Administrative services for business operations).

    Document 099957-2026, field /tender/items/0/additionalClassifications/2/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  7. E7

    The notice is classified under CPV 75120000 (Administrative services of agencies).

    Document 099957-2026, field /tender/items/0/additionalClassifications/3/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  8. E8

    The notice is classified under CPV 75130000 (Supporting services for the government).

    Document 099957-2026, field /tender/items/0/additionalClassifications/4/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  9. E9

    The notice is classified under CPV 79200000 (Accounting, auditing and fiscal services).

    Document 099957-2026, field /tender/items/0/additionalClassifications/5/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  10. E10

    The notice is classified under CPV 79400000 (Business and management consultancy and related services).

    Document 099957-2026, field /tender/items/0/additionalClassifications/6/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  11. E11

    The notice is classified under CPV 79720000 (Investigation services).

    Document 099957-2026, field /tender/items/0/additionalClassifications/7/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  12. E12

    The notice is classified under CPV 79940000 (Collection agency services).

    Document 099957-2026, field /tender/items/0/additionalClassifications/8/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  13. E13

    The notice is classified under CPV 79994000 (Contract administration services).

    Document 099957-2026, field /tender/items/0/additionalClassifications/9/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  14. E14

    The notice is classified under CPV 79411000 (General management consultancy services).

    Document 099957-2026, field /tender/items/0/additionalClassifications/11/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  15. E15

    The notice is classified under CPV 75131000 (Government services).

    Document 099957-2026, field /tender/items/0/additionalClassifications/10/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  16. E16

    Lot 1 runs from 31 Mar 2027 to 30 Mar 2030, extendable to 30 Mar 2031.

    “2027-03-31T00:00:00+01:00 to 2030-03-30T23:59:59+00:00”

    Document 099957-2026, field /tender/lots/0/contractPeriod, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  17. E17

    The buyer's address is in United Kingdom.

    Document 099957-2026, field /parties/0/address/country, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  18. E18

    Tenders must be submitted by 27 Nov 2026, 15:00 UTC.

    “2026-11-27T15:00:00+00:00”

    Document 099957-2026, field /tender/tenderPeriod/endDate, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  19. E19

    The buyer describes the requirement in the notice.

    “This framework is for the provision of Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection…”

    Document 099957-2026, field /tender/description, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  20. E20

    Delivery location: VG, British Virgin Islands.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/15, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  21. E21

    Delivery location: AI, Anguilla.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/4, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  22. E22

    Delivery location: BM, Bermuda.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/5, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  23. E23

    Delivery location: FK, Falkland Islands.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/6, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  24. E24

    Delivery location: GI, Gibraltar.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/7, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  25. E25

    Delivery location: IO, British Indian Ocean Territory.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/8, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  26. E26

    Delivery location: KY, Cayman Islands.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/9, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  27. E27

    Delivery location: GS, South Georgia and South Sandwich Islands.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/10, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  28. E28

    Delivery location: MS, Montserrat.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/11, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  29. E29

    Delivery location: PN, Pitcairn, Henderson, Ducie and Oeno Islands.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/12, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  30. E30

    Delivery location: SH, Saint Helena, Ascension and Tristan da Cunha.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/13, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  31. E31

    Delivery location: TC, Turks and Caicos Islands.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/14, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  32. E32

    Delivery location: UK, United Kingdom.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/0, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  33. E33

    Delivery location: GG, Guernsey.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/1, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  34. E34

    Delivery location: IM, Isle of Man.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/2, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  35. E35

    Delivery location: JE, Jersey.

    Document 099957-2026, field /tender/items/0/deliveryAddresses/3, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  36. E36

    The legal basis is UKPGA 2023/54 (Procurement Act 2023).

    Document 099957-2026, field /tender/legalBasis/id, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  37. E37

    The buyer marks lot 1 as suitable for voluntary, community and social enterprises.

    “vcse: true”

    Document 099957-2026, field /tender/lots/0/suitability/vcse, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  38. E38

    The buyer marks lot 1 as suitable for small and medium-sized businesses.

    “sme: true”

    Document 099957-2026, field /tender/lots/0/suitability/sme, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  39. E39

    Clarification questions close at 5 Nov 2026, 15:00 UTC.

    “2026-11-05T15:00:00+00:00”

    Document 099957-2026, field /tender/enquiryPeriod/endDate, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  40. E40

    This notice changes or updates a call for competition.

    “tenderUpdate”

    Document 099957-2026, field /tag, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  41. E41

    The procedure is: Open procedure.

    Document 099957-2026, field /tender/procurementMethodDetails, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  42. E42

    The notice was published on 22 Oct 2026.

    “2026-10-22T12:47:45+01:00”

    Document 099957-2026, field /tender/documents/1/datePublished, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  43. E43

    Find a Tender gives the tender status as active.

    Document 099957-2026, field /tender/status, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  44. E44

    The notice explains how to submit a tender.

    “https://crowncommercialservice.bravosolution.co.uk”

    Document 099957-2026, field /tender/submissionMethodDetails, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  45. E45

    The notice is titled "Managed Debt Collection Services".

    Document 099957-2026, field /tender/title, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

  46. E46

    The stated value is GBP 650,000,000 excluding VAT.

    “650000000 GBP”

    Document 099957-2026, field /tender/value/amount, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

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