OpenIT services: consulting, software development, Internet and supportde

IT-Hotline (First-Level-Support)[E14]

Berlin, GermanyDeutscher Bundestag - Vergabereferat[E2]

In plain English

What they want: Betrieb einer qualifizierten IT-Hotline für die Anwenderinnen und Anwender des Deutschen Bundestages (First-Level-Support)
Who can bid: No restrictions are stated in the notice data. The tender documents may set more.
Deadline: Buyer's deadline: 4 Nov 2026, 12:00 UTC+1. UTC: 4 Nov 2026, 11:00 UTC.
Published 27 Oct 2026.
Value: Not stated by the buyer.
Buyer: Deutscher Bundestag - VergabereferatSee what else this buyer buys and when.
How to apply: Through the buyer's official process. Open the original notice on EU Tenders Electronic Daily (TED Search API) (opens in a new tab) ↗
Tender documents: We read the official TED notice. The full tender documents are on the buyer's own portal, linked from the notice, and we do not fetch them.

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Deadline[E5]: 4 Nov 2026, 12:00 UTC+1
Value: Not stated
Published[E12]: 27 Oct 2026
Procedure[E11]: open
Source: EU Tenders Electronic Daily (TED Search API) (opens in a new tab)
Last checked: 6 hours ago

About the requirement

From the notice

Betrieb einer qualifizierten IT-Hotline für die Anwenderinnen und Anwender des Deutschen Bundestages (First-Level-Support)[E6]

Eligibility and requirements

ConditionSelection criterion (in deu): - Angabe von drei geeigneten Referenzen über in den letzten drei Jahren (ab dem Zeitpunkt dieser Bekanntmachung) erbrachte Leistungen (Punkt 3.6 des Angebotsvordruckes). Die betreute Hard- und Software muss mit der bei der Auftraggeberin e…[E7]
ConditionThe buyer marks the procurement as suitable for small and medium-sized businesses.[E8]
DetailAward criteria types: quality, price.[E1]
The notice data states no restriction on who may bid. Exclusion grounds and selection criteria in the tender documents still apply.

Risks and unknowns

RiskOnly 6 days remain before the deadline.[E5]
UnknownThe notice does not state a value.
RiskThe official language is DEU. Documents and bids may need to be in that language.[E10]
UnknownWe read the published notice, not the full tender documents.

Updates

First seen · 28 Oct 2026, 09:20 UTC
The source published a call for competition with a future deadline.
Source document 746091-2026

Evidence

14 facts

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

E1
Award criteria types: quality, price.
Document 746091-2026, field /award-criterion-type-lot, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E2
The buyer is Deutscher Bundestag - Vergabereferat.
Document 746091-2026, field /buyer-name/deu, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E3
The notice is classified under CPV 72000000.
Document 746091-2026, field /classification-cpv/0, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E4
The buyer is in DEU.
Document 746091-2026, field /buyer-country/0, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E5
Tenders must be received by 4 Nov 2026, 12:00 UTC+01:00.
“2026-11-04+01:00 12:00:00+01:00”
Document 746091-2026, field /deadline-receipt-tender-date-lot/0, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E6
The buyer describes the requirement (in deu).
“Betrieb einer qualifizierten IT-Hotline für die Anwenderinnen und Anwender des Deutschen Bundestages (First-Level-Support)”
Document 746091-2026, field /description-proc/deu, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E7
Selection criterion (in deu): - Angabe von drei geeigneten Referenzen über in den letzten drei Jahren (ab dem Zeitpunkt dieser Bekanntmachung) erbrachte Leistungen (Punkt 3.6 des Angebotsvordruckes). Die betreute Hard- und Software muss mit der bei der Auftraggeberin e…
“- Angabe von drei geeigneten Referenzen über in den letzten drei Jahren (ab dem Zeitpunkt dieser Bekanntmachung) erbrachte Leistungen (Punkt 3.6 des Angebotsvordruckes). Die betreute Hard- und Software muss mit der bei der Auftraggeberin eingesetzten Hard- und Software vergleich…”
Document 746091-2026, field /selection-criterion-description-lot/deu, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E8
The buyer marks the procurement as suitable for small and medium-sized businesses.
“true”
Document 746091-2026, field /sme-lot, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E9
This notice changes or updates a call for competition. TED notice type: cn-standard.
Document 746091-2026, field /notice-type, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E10
The procedure title in deu is "IT-Hotline (First-Level-Support)".
Document 746091-2026, field /title-proc/deu, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E11
The procedure type is open.
Document 746091-2026, field /procedure-type, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E12
TED published the notice on 28 Oct 2026.
“2026-10-28+01:00”
Document 746091-2026, field /publication-date, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E13
This notice changes an earlier one (reason: update-add).
Document 746091-2026, field /change-reason-code, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)
E14
The notice is titled "Germany – IT services: consulting, software development, Internet and support – IT-Hotline (First-Level-Support)".
Document 746091-2026, field /notice-title/eng, read 28 Oct 2026, 09:20 UTC · source (opens in a new tab)

Source: Tenders Electronic Daily (TED), © European Union. Reuse authorised under Commission Decision 2011/833/EU. Data licence: EU reuse of TED data (Commission Decision 2011/833/EU) (opens in a new tab). Personal contact details in notices are not stored or shown.

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Original notice