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Lost Property[E15]

York, United KingdomLONDON NORTH EASTERN RAILWAY LIMITED[E1]

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In plain English

What they want
London North Eastern Railway (LNER) is exploring opportunities to transform its Lost Property service through the introduction of an innovative, customer-focused and digitally enabled operating model. LNER is seeking to develop an integrated, end-to-end Lost Property service that improves the experience for customers, reduces administrative activity for frontline colleagues and supports the efficient management and…
Who can bid
No restrictions are stated in the notice data. The tender documents may set more.
Expected deadline
Not stated
Published 26 Oct 2026.
Value
GBP 300,000
Buyer
LONDON NORTH EASTERN RAILWAY LIMITEDSee what else this buyer buys and when.
How to apply
Through the buyer's official process. Open the original notice on UK Find a Tender (OCDS) (opens in a new tab) ↗
Tender documents

The tender documents for this notice are on the buyer's own portal, usually behind a free supplier registration. We link to them and do not fetch them, so the report is based on the notice only.

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Expected deadline
Not stated
Value[E16]
GBP 300,000
Published[E13]
26 Oct 2026
Procedure
Not stated
Source
UK Find a Tender (OCDS) (opens in a new tab)
Last checked
16 hours ago

About the requirement

From the notice

London North Eastern Railway (LNER) is exploring opportunities to transform its Lost Property service through the introduction of an innovative, customer-focused and digitally enabled operating model. LNER is seeking to develop an integrated, end-to-end Lost Property service that improves the experience for customers, reduces administrative activity for frontline colleagues and supports the efficient management and repatriation of lost items. Our proposed procurement approach comprises two complementary lots: • Lot 1 – Digital Lost Property Management Solution • Lot 2 – Logistics, Centralised Storage and Physical Lost Property Management The proposed solution would support LNER's 13 managed stations and integrate with a separately provided physical Lost Property management service. Areas of interest include: • Customer experience: Accessible online reporting, self-service tracking, proactive communications and clear customer information. • Operational functionality: Simple item registration, categorisation, photographic records and secure case management for colleagues. • Intelligent matching: Search capabilities, automated matching and opportunities to responsibly apply artificial intelligence. • Integration: Secure information exchange with logistics providers and other relevant LNER systems. • Repatriation: Digital support for ownership verification, customer collection, courier arrangements and payments where applicable. • Management information: Reliable data, performance reporting, audit trails and operational dashboards. • Future development: A scalable, technology-a…[E7]

Eligibility and requirements

  • ConditionDelivery location: UK, United Kingdom.[E8]
  • ConditionThe legal basis is UKPGA 2023/54 (Procurement Act 2023).[E9]
  • ConditionThe buyer marks lot 1 as suitable for small and medium-sized businesses.[E11]
  • ConditionThe buyer marks lot 1 as suitable for voluntary, community and social enterprises.[E10]
  • DetailLot 1 runs from 18 May 2027 to 17 May 2030, extendable to 17 May 2031.[E5]
  • The notice data states no restriction on who may bid. Exclusion grounds and selection criteria in the tender documents still apply.

Risks and unknowns

  • RiskBidding has not opened. Scope and dates can change before the call for competition.[E12]
  • UnknownNo submission deadline we could read in the notice data.
  • UnknownWe read the published notice, not the full tender documents.

Updates

  1. First seen · 28 Oct 2026, 09:19 UTC

    The source published a planning or prior information notice. Bidding has not opened.

    Source document 100898-2026

Evidence

16 facts

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

  1. E1

    The buyer is LONDON NORTH EASTERN RAILWAY LIMITED.

    Document 100898-2026, field /buyer/name, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  2. E2

    The notice is classified under CPV 48000000 (Software package and information systems).

    Document 100898-2026, field /tender/items/0/additionalClassifications/0/id, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  3. E3

    The notice is classified under CPV 72222300 (Information technology services).

    Document 100898-2026, field /tender/items/0/additionalClassifications/2/id, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  4. E4

    The notice is classified under CPV 63121000 (Storage and retrieval services).

    Document 100898-2026, field /tender/items/0/additionalClassifications/1/id, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  5. E5

    Lot 1 runs from 18 May 2027 to 17 May 2030, extendable to 17 May 2031.

    “2027-05-18T00:00:00Z to 2030-05-17T23:59:59Z”

    Document 100898-2026, field /tender/lots/0/contractPeriod, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  6. E6

    The buyer's address is in United Kingdom.

    Document 100898-2026, field /parties/0/address/country, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  7. E7

    The buyer describes the requirement in the notice.

    “London North Eastern Railway (LNER) is exploring opportunities to transform its Lost Property service through the introduction of an innovative, customer-focused and digitally enabled operating model. LNER is seeking to develop an integrated, end-to-end Lost Property service tha…”

    Document 100898-2026, field /tender/description, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  8. E8

    Delivery location: UK, United Kingdom.

    Document 100898-2026, field /tender/items/0/deliveryAddresses/0, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  9. E9

    The legal basis is UKPGA 2023/54 (Procurement Act 2023).

    Document 100898-2026, field /tender/legalBasis/id, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  10. E10

    The buyer marks lot 1 as suitable for voluntary, community and social enterprises.

    “vcse: true”

    Document 100898-2026, field /tender/lots/0/suitability/vcse, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  11. E11

    The buyer marks lot 1 as suitable for small and medium-sized businesses.

    “sme: true”

    Document 100898-2026, field /tender/lots/0/suitability/sme, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  12. E12

    This is a planning or market engagement notice. Bidding has not opened.

    Document 100898-2026, field /tag, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  13. E13

    The notice was published on 26 Oct 2026.

    “2026-10-26T11:03:07Z”

    Document 100898-2026, field /date, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  14. E14

    Find a Tender gives the tender status as planning.

    Document 100898-2026, field /tender/status, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  15. E15

    The notice is titled "Lost Property".

    Document 100898-2026, field /tender/title, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  16. E16

    The stated value is GBP 300,000 excluding VAT.

    “300000 GBP”

    Document 100898-2026, field /tender/value/amount, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

Contains public sector information from Find a Tender, licensed under the Open Government Licence v3.0. Data licence: Open Government Licence v3.0 (opens in a new tab). Personal contact details in notices are not stored or shown.