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Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?[E17]

Edinburgh, United KingdomScottish Government[E1]

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In plain English

What they want
The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money.
Who can bid
No restrictions are stated in the notice data. The tender documents may set more.
Deadline
Buyer's deadline: 20 Oct 2026, 12:00 UTC. UTC: 20 Oct 2026, 12:00 UTC.
Published 8 Sept 2026.
Value
GBP 650,000
Buyer
Scottish GovernmentSee what else this buyer buys and when.
How to apply
Through the buyer's official process. Open the original notice on Public Contracts Scotland (OCDS) (opens in a new tab) ↗
Tender documents

The tender documents for this notice are on the buyer's own portal, usually behind a free supplier registration. We link to them and do not fetch them, so the report is based on the notice only.

This opportunity is closed and its deadline has passed. Reports are not available for it.

Deadline[E7]
20 Oct 2026, 12:00 UTC
Value[E18]
GBP 650,000
Published[E14]
8 Sept 2026
Procedure[E13]
Open procedure
Source
Public Contracts Scotland (OCDS) (opens in a new tab)
Last checked
13 hours ago

About the requirement

From the notice

The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services.[E8]

Eligibility and requirements

  • ConditionDelivery location: UK.[E9]
  • ConditionThe legal basis is CELEX 32014L0024.[E10]
  • ConditionThe procurement is covered by the WTO Government Procurement Agreement.[E11]
  • DetailThe notice explains how to submit a tender.[E16]
  • The notice data states no restriction on who may bid. Exclusion grounds and selection criteria in the tender documents still apply.

Risks and unknowns

  • UnknownWe read the published notice, not the full tender documents.

Updates

  1. First seen · 28 Oct 2026, 13:27 UTC

    The deadline (2026-10-20T12:00:00.000Z) has passed.

    Source document rls-74-SEP564072

Evidence

18 facts

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

  1. E1

    The buyer is Scottish Government.

    Document rls-74-SEP564072, field /buyer/name, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  2. E2

    The notice is classified under CPV 72253000.

    Document rls-74-SEP564072, field /tender/items/0/additionalClassifications/1/id, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  3. E3

    The notice is classified under CPV 73000000.

    Document rls-74-SEP564072, field /tender/classification/id, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  4. E4

    The notice is classified under CPV 72000000.

    Document rls-74-SEP564072, field /tender/items/0/additionalClassifications/2/id, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  5. E5

    The notice is classified under CPV 72250000.

    Document rls-74-SEP564072, field /tender/items/0/additionalClassifications/0/id, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  6. E6

    Public Contracts Scotland publishes United Kingdom procurement.

    Document rls-74-SEP564072, field /tender, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  7. E7

    Tenders must be submitted by 20 Oct 2026, 12:00 UTC.

    “2026-10-20T12:00:00Z”

    Document rls-74-SEP564072, field /tender/tenderPeriod/endDate, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  8. E8

    The buyer describes the requirement in the notice.

    “The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectati…”

    Document rls-74-SEP564072, field /tender/description, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  9. E9

    Delivery location: UK.

    Document rls-74-SEP564072, field /tender/items/0/deliveryAddresses/0, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  10. E10

    The legal basis is CELEX 32014L0024.

    Document rls-74-SEP564072, field /tender/legalBasis/id, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  11. E11

    The procurement is covered by the WTO Government Procurement Agreement.

    “GPA”

    Document rls-74-SEP564072, field /tender/coveredBy, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  12. E12

    This is a call for competition. Suppliers can respond.

    “tender”

    Document rls-74-SEP564072, field /tag, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  13. E13

    The procedure is: Open procedure.

    Document rls-74-SEP564072, field /tender/procurementMethodDetails, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  14. E14

    The notice was published on 8 Sep 2026.

    “2026-09-08T00:00:00Z”

    Document rls-74-SEP564072, field /date, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  15. E15

    Public Contracts Scotland gives the tender status as active.

    Document rls-74-SEP564072, field /tender/status, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  16. E16

    The notice explains how to submit a tender.

    “https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482”

    Document rls-74-SEP564072, field /tender/submissionMethodDetails, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  17. E17

    The notice is titled "Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer exp…".

    “Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?”

    Document rls-74-SEP564072, field /tender/title, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

  18. E18

    The stated value is GBP 650,000.

    “650000 GBP”

    Document rls-74-SEP564072, field /tender/value/amount, read 28 Oct 2026, 13:27 UTC · source (opens in a new tab)

Contains public sector information from Public Contracts Scotland, licensed under the Open Government Licence v3.0. Data licence: Open Government Licence v3.0 (opens in a new tab). Personal contact details in notices are not stored or shown.