ClosedBusiness services

Overseas Debt Collection[E11]

Glasgow, United KingdomStudent Loans Company[E1]

In plain English

What they want: Modification Notice Original description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS.
Who can bid: No restrictions are stated in the notice data. The tender documents may set more.
Deadline: Buyer's deadline: 1 Jan 2019, 00:00 UTC. UTC: 1 Jan 2019, 00:00 UTC.
Published 13 Sept 2024.
Value: GBP 2,500,000
Buyer: Student Loans CompanySee what else this buyer buys and when.
How to apply: Through the buyer's official process. Open the original notice on UK Contracts Finder (OCDS) (opens in a new tab) ↗
Tender documents: The tender documents for this notice are on the buyer's own portal, usually behind a free supplier registration. We link to them and do not fetch them, so the report is based on the notice only.

This opportunity is closed and its deadline has passed. Reports are not available for it.

Deadline[E4]: 1 Jan 2019, 00:00 UTC
Value[E12]: GBP 2,500,000
Published[E9]: 13 Sept 2024
Procedure[E8]: Open procedure
Source: UK Contracts Finder (OCDS) (opens in a new tab)
Last checked: 2 hours ago

About the requirement

From the notice

Modification Notice Original description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are •to collect ICR debt and/or •to complete customer documentation (OVFA) to confirm the customers' current circumstances. Description of the modifications Extension of the original contract Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor: Change of supplier following a procurement exercise, extension to current supplier is required to allow transition of the service to the successful supplier. Enable the incumbent to complete the 120 day Collections Strategy on recent accounts received and collect commission on accounts already in repayment arrangements. This avoids duplication of effort and cost, it also reduces the risk of any existing payment arrangements breaking down.[E5]

Eligibility and requirements

ConditionDelivery location: Scotland, United Kingdom.[E6]
The notice data states no restriction on who may bid. Exclusion grounds and selection criteria in the tender documents still apply.

Risks and unknowns

UnknownWe read the published notice, not the full tender documents.

Updates

First seen · 28 Oct 2026, 13:56 UTC
The deadline (2019-01-01T00:00:00.000Z) has passed.
Source document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335

Evidence

12 facts

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

E1
The buyer is Student Loans Company.
Document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335, field /buyer/name, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E2
The notice is classified under CPV 79940000 (Collection agency services).
Document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335, field /tender/classification/id, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E3
Contracts Finder publishes United Kingdom procurement.
“UK”
Document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335, field /tender, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E4
Tenders must be submitted by 1 Jan 2019, 00:00 UTC.
“2019-01-01T00:00:00Z”
Document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335, field /tender/tenderPeriod/endDate, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E5
The buyer describes the requirement in the notice.
“Modification Notice Original description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is…”
Document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335, field /tender/description, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E6
Delivery location: Scotland, United Kingdom.
Document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335, field /tender/items/0/deliveryAddresses/0, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E7
This is a call for competition. Suppliers can respond.
“tender”
Document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335, field /tag, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E8
The procedure is: Open procedure.
Document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335, field /tender/procurementMethodDetails, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E9
The notice was published on 13 Sep 2024.
“2024-09-13T15:15:07+01:00”
Document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335, field /tender/documents/0/datePublished, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E10
Contracts Finder gives the tender status as active.
Document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335, field /tender/status, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E11
The notice is titled "Overseas Debt Collection".
Document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335, field /tender/title, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)
E12
The stated value is GBP 2,500,000.
“2500000 GBP”
Document 7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f-785335, field /tender/value/amount, read 28 Oct 2026, 13:56 UTC · source (opens in a new tab)

Contains public sector information from Contracts Finder, licensed under the Open Government Licence v3.0. Data licence: Open Government Licence v3.0 (opens in a new tab). Personal contact details in notices are not stored or shown.