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OpenHealth and social care

Provision of Independent Health Complaints Advocacy Service[E17]

Wembley, United KingdomLondon Borough of Brent[E1]

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In plain English

What they want
This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution.
Who can bid
No restrictions are stated in the notice data. The tender documents may set more.
Deadline
Buyer's deadline: 23 Nov 2026, 13:00 UTC. UTC: 23 Nov 2026, 13:00 UTC.
Published 23 Oct 2026.
Value
GBP 300,000
Buyer
London Borough of BrentSee what else this buyer buys and when.
How to apply
Through the buyer's official process. Open the original notice on UK Find a Tender (OCDS) (opens in a new tab) ↗
Tender documents

The tender documents for this notice are on the buyer's own portal, usually behind a free supplier registration. We link to them and do not fetch them, so the report is based on the notice only.

Your tender documents

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Deadline[E5]
23 Nov 2026, 13:00 UTC
Value[E18]
GBP 300,000
Published[E14]
23 Oct 2026
Procedure[E13]
Below threshold - open competition
Source
UK Find a Tender (OCDS) (opens in a new tab)
Last checked
19 hours ago

About the requirement

From the notice

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years[E6]

Eligibility and requirements

  • ConditionDelivery location: UKI72, United Kingdom.[E7]
  • ConditionThe legal basis is UKPGA 2023/54 (Procurement Act 2023).[E8]
  • ConditionThe buyer marks lot 1 as suitable for small and medium-sized businesses.[E9]
  • ConditionThe buyer marks lot 1 as suitable for voluntary, community and social enterprises.[E10]
  • DetailLot 1 runs from 1 Apr 2027 to 31 Mar 2030, extendable to 31 Mar 2032.[E3]
  • DetailClarification questions close at 16 Nov 2026, 00:00 UTC.[E11]
  • DetailThe notice explains how to submit a tender.[E16]
  • The notice data states no restriction on who may bid. Exclusion grounds and selection criteria in the tender documents still apply.

Risks and unknowns

  • UnknownWe read the published notice, not the full tender documents.

Updates

  1. First seen · 28 Oct 2026, 09:19 UTC

    The source published a call for competition with a future deadline.

    Source document 100678-2026

Evidence

18 facts

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

  1. E1

    The buyer is London Borough of Brent.

    Document 100678-2026, field /buyer/name, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  2. E2

    The notice is classified under CPV 85300000 (Social work and related services).

    Document 100678-2026, field /tender/items/0/additionalClassifications/0/id, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  3. E3

    Lot 1 runs from 1 Apr 2027 to 31 Mar 2030, extendable to 31 Mar 2032.

    “2027-04-01T00:00:00+01:00 to 2030-03-31T23:59:59+01:00”

    Document 100678-2026, field /tender/lots/0/contractPeriod, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  4. E4

    The buyer's address is in United Kingdom.

    Document 100678-2026, field /parties/0/address/country, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  5. E5

    Tenders must be submitted by 23 Nov 2026, 13:00 UTC.

    “2026-11-23T13:00:00+00:00”

    Document 100678-2026, field /tender/tenderPeriod/endDate, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  6. E6

    The buyer describes the requirement in the notice.

    “This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatmen…”

    Document 100678-2026, field /tender/description, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  7. E7

    Delivery location: UKI72, United Kingdom.

    Document 100678-2026, field /tender/items/0/deliveryAddresses/0, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  8. E8

    The legal basis is UKPGA 2023/54 (Procurement Act 2023).

    Document 100678-2026, field /tender/legalBasis/id, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  9. E9

    The buyer marks lot 1 as suitable for small and medium-sized businesses.

    “sme: true”

    Document 100678-2026, field /tender/lots/0/suitability/sme, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  10. E10

    The buyer marks lot 1 as suitable for voluntary, community and social enterprises.

    “vcse: true”

    Document 100678-2026, field /tender/lots/0/suitability/vcse, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  11. E11

    Clarification questions close at 16 Nov 2026, 00:00 UTC.

    “2026-11-16T00:00:00+00:00”

    Document 100678-2026, field /tender/enquiryPeriod/endDate, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  12. E12

    This is a call for competition. Suppliers can respond.

    “tender”

    Document 100678-2026, field /tag, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  13. E13

    The procedure is: Below threshold - open competition.

    Document 100678-2026, field /tender/procurementMethodDetails, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  14. E14

    The notice was published on 23 Oct 2026.

    “2026-10-23T15:51:13+01:00”

    Document 100678-2026, field /tender/documents/0/datePublished, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  15. E15

    Find a Tender gives the tender status as active.

    Document 100678-2026, field /tender/status, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  16. E16

    The notice explains how to submit a tender.

    “Link to opportunity: https://procontract.due-north.com/Advert?advertId=f658a9c2-f0c3-f111-813c-005056b64545&p=2241eb95-058a-e511-80f7-000c29c9ba21”

    Document 100678-2026, field /tender/submissionMethodDetails, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  17. E17

    The notice is titled "Provision of Independent Health Complaints Advocacy Service".

    Document 100678-2026, field /tender/title, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

  18. E18

    The stated value is GBP 300,000 excluding VAT.

    “300000 GBP”

    Document 100678-2026, field /tender/value/amount, read 28 Oct 2026, 09:19 UTC · source (opens in a new tab)

Contains public sector information from Find a Tender, licensed under the Open Government Licence v3.0. Data licence: Open Government Licence v3.0 (opens in a new tab). Personal contact details in notices are not stored or shown.