OpenHealth and social care

Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service[E17]

London, United KingdomLondon Borough of Newham[E1]

In plain English

What they want: The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families from pregnancy to age five.
Who can bid: No restrictions are stated in the notice data. The tender documents may set more.
Deadline: Buyer's deadline: 27 Nov 2026, 12:00 UTC. UTC: 27 Nov 2026, 12:00 UTC.
Published 27 Oct 2026.
Value: Not stated by the buyer.
Buyer: London Borough of NewhamSee what else this buyer buys and when.
How to apply: Through the buyer's official process. Open the original notice on UK Find a Tender (OCDS) (opens in a new tab) ↗
Tender documents: The tender documents for this notice are on the buyer's own portal, usually behind a free supplier registration. We link to them and do not fetch them, so the report is based on the notice only.

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Deadline[E5]: 27 Nov 2026, 12:00 UTC
Value: Not stated
Published[E14]: 27 Oct 2026
Procedure[E13]: Below threshold - open competition
Source: UK Find a Tender (OCDS) (opens in a new tab)
Last checked: 14 hours ago

About the requirement

From the notice

The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families from pregnancy to age five. We are particularly interested in commissioning a model with multi-channel access, for instance with a telephone helpline and additional options such as text, WhatsApp, web-based or other virtual channels. The intention is that the service would combine informal emotional support, 'a listening ear', with practical advice, including signposting and referrals. The overall aim is to reduce isolation, build parental confidence, engage seldom heard groups, and support families to navigate local services and systems. This service will utilise a peer support approach that reflects Newham’s diverse communities, recruiting and training local volunteers to deliver elements of the offer. We would expect the service to connect closely into the Best Start Family Hubs network, enabling warm handovers and ongoing light-touch support until families are successfully linked into wider provision. Alongside the core phone offer, we are also interested in how providers might use outreach, community engagement and digital channels to extend reach, particularly to underrepresented groups who may not access traditional services.[E6]

Eligibility and requirements

ConditionDelivery location: UKI41, United Kingdom.[E7]
ConditionThe legal basis is UKPGA 2023/54 (Procurement Act 2023).[E8]
ConditionThe buyer marks lot 1 as suitable for small and medium-sized businesses.[E10]
ConditionThe buyer marks lot 1 as suitable for voluntary, community and social enterprises.[E9]
DetailLot 1 runs from 1 Apr 2027 to 31 Mar 2029, extendable to 31 Mar 2030.[E3]
DetailClarification questions close at 17 Nov 2026, 17:00 UTC.[E11]
DetailThe notice explains how to submit a tender.[E16]
The notice data states no restriction on who may bid. Exclusion grounds and selection criteria in the tender documents still apply.

Risks and unknowns

UnknownThe notice does not state a value.
UnknownWe read the published notice, not the full tender documents.

Updates

First seen · 28 Oct 2026, 09:17 UTC
The source published a call for competition with a future deadline.
Source document 101733-2026

Evidence

17 facts

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

E1
The buyer is London Borough of Newham.
Document 101733-2026, field /buyer/name, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E2
The notice is classified under CPV 85300000 (Social work and related services).
Document 101733-2026, field /tender/items/0/additionalClassifications/0/id, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E3
Lot 1 runs from 1 Apr 2027 to 31 Mar 2029, extendable to 31 Mar 2030.
“2027-04-01T00:00:00+01:00 to 2029-03-31T23:59:59+01:00”
Document 101733-2026, field /tender/lots/0/contractPeriod, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E4
The buyer's address is in United Kingdom.
Document 101733-2026, field /parties/0/address/country, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E5
Tenders must be submitted by 27 Nov 2026, 12:00 UTC.
“2026-11-27T12:00:00+00:00”
Document 101733-2026, field /tender/tenderPeriod/endDate, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E6
The buyer describes the requirement in the notice.
“The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families fr…”
Document 101733-2026, field /tender/description, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E7
Delivery location: UKI41, United Kingdom.
Document 101733-2026, field /tender/items/0/deliveryAddresses/0, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E8
The legal basis is UKPGA 2023/54 (Procurement Act 2023).
Document 101733-2026, field /tender/legalBasis/id, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E9
The buyer marks lot 1 as suitable for voluntary, community and social enterprises.
“vcse: true”
Document 101733-2026, field /tender/lots/0/suitability/vcse, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E10
The buyer marks lot 1 as suitable for small and medium-sized businesses.
“sme: true”
Document 101733-2026, field /tender/lots/0/suitability/sme, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E11
Clarification questions close at 17 Nov 2026, 17:00 UTC.
“2026-11-17T17:00:00+00:00”
Document 101733-2026, field /tender/enquiryPeriod/endDate, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E12
This is a call for competition. Suppliers can respond.
“tender”
Document 101733-2026, field /tag, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E13
The procedure is: Below threshold - open competition.
Document 101733-2026, field /tender/procurementMethodDetails, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E14
The notice was published on 27 Oct 2026.
“2026-10-27T16:17:17Z”
Document 101733-2026, field /tender/documents/0/datePublished, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E15
Find a Tender gives the tender status as active.
Document 101733-2026, field /tender/status, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E16
The notice explains how to submit a tender.
“https://newham.delta-esourcing.com/”
Document 101733-2026, field /tender/submissionMethodDetails, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)
E17
The notice is titled "Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service".
Document 101733-2026, field /tender/title, read 28 Oct 2026, 09:17 UTC · source (opens in a new tab)

Contains public sector information from Find a Tender, licensed under the Open Government Licence v3.0. Data licence: Open Government Licence v3.0 (opens in a new tab). Personal contact details in notices are not stored or shown.

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Your fit

Original notice