OpenSoftwareBusiness services

L26057- T- YH Customer Journey and Conversion Rate Optimisation Services[E17]

Luton, United KingdomLondon Luton Airport Operations Limited[E1]

In plain English

What they want: Fully managed Customer Journey Optimisation Solution, which includes, but is not limited to: campaign ideation, design integration, campaign development, QA process, campaign launch, review of analytics to discover insights and further optimisations
Who can bid: No restrictions are stated in the notice data. The tender documents may set more.
Deadline: Buyer's deadline: 17 Nov 2026, 12:00 UTC. UTC: 17 Nov 2026, 12:00 UTC.
Published 28 Oct 2026.
Value: Not stated by the buyer.
Buyer: London Luton Airport Operations LimitedSee what else this buyer buys and when.
How to apply: Through the buyer's official process. Open the original notice on UK Find a Tender (OCDS) (opens in a new tab) ↗
Tender documents: The tender documents for this notice are on the buyer's own portal, usually behind a free supplier registration. We link to them and do not fetch them, so the report is based on the notice only.

Deadline[E8]: 17 Nov 2026, 12:00 UTC
Value: Not stated
Published[E14]: 28 Oct 2026
Procedure[E13]: Open procedure
Source: UK Find a Tender (OCDS) (opens in a new tab)
Last checked: 6 hours ago

About the requirement

From the notice

Fully managed Customer Journey Optimisation Solution, which includes, but is not limited to: campaign ideation, design integration, campaign development, QA process, campaign launch, review of analytics to discover insights and further optimisations[E9]

Eligibility and requirements

ConditionDelivery location: UKH21.[E10]
ConditionThe legal basis is CELEX 32014L0025.[E11]
DetailThe notice explains how to submit a tender.[E16]
The notice data states no restriction on who may bid. Exclusion grounds and selection criteria in the tender documents still apply.

Risks and unknowns

UnknownThe notice does not state a value.
UnknownWe read the published notice, not the full tender documents.

Updates

First seen · 28 Oct 2026, 14:16 UTC
The source published a call for competition with a future deadline.
Source document 102124-2026

Evidence

17 facts

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

E1
The buyer is London Luton Airport Operations Limited.
Document 102124-2026, field /buyer/name, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E2
The notice is classified under CPV 48445000 (Customer Relation Management software package).
Document 102124-2026, field /tender/classification/id, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E3
The notice is classified under CPV 79342311 (Customer satisfaction survey).
Document 102124-2026, field /tender/items/0/additionalClassifications/1/id, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E4
The notice is classified under CPV 79342320 (Customer-care services).
Document 102124-2026, field /tender/items/0/additionalClassifications/2/id, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E5
The notice is classified under CPV 79413000 (Marketing management consultancy services).
Document 102124-2026, field /tender/items/0/additionalClassifications/3/id, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E6
The notice is classified under CPV 48481000 (Sales or marketing software package).
Document 102124-2026, field /tender/items/0/additionalClassifications/0/id, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E7
Find a Tender publishes United Kingdom procurement.
Document 102124-2026, field /tender, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E8
Tenders must be submitted by 17 Nov 2026, 12:00 UTC.
“2026-11-17T12:00:00Z”
Document 102124-2026, field /tender/tenderPeriod/endDate, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E9
The buyer describes the requirement in the notice.
“Fully managed Customer Journey Optimisation Solution, which includes, but is not limited to: campaign ideation, design integration, campaign development, QA process, campaign launch, review of analytics to discover insights and further optimisations”
Document 102124-2026, field /tender/description, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E10
Delivery location: UKH21.
Document 102124-2026, field /tender/items/0/deliveryAddresses/0, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E11
The legal basis is CELEX 32014L0025.
Document 102124-2026, field /tender/legalBasis/id, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E12
This is a call for competition. Suppliers can respond.
“tender”
Document 102124-2026, field /tag, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E13
The procedure is: Open procedure.
Document 102124-2026, field /tender/procurementMethodDetails, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E14
The notice was published on 28 Oct 2026.
“2026-10-28T14:09:44Z”
Document 102124-2026, field /date, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E15
Find a Tender gives the tender status as active.
Document 102124-2026, field /tender/status, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E16
The notice explains how to submit a tender.
“https://london-luton.ukp.app.jaggaer.com/go/9625715801A182C4B940”
Document 102124-2026, field /tender/submissionMethodDetails, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)
E17
The notice is titled "L26057- T- YH Customer Journey and Conversion Rate Optimisation Services".
Document 102124-2026, field /tender/title, read 28 Oct 2026, 14:16 UTC · source (opens in a new tab)

Contains public sector information from Find a Tender, licensed under the Open Government Licence v3.0. Data licence: Open Government Licence v3.0 (opens in a new tab). Personal contact details in notices are not stored or shown.