CO0591 Enterprise Service Management Solution[E11]

From the notice

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations. The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contract following a 2-year notice period. The earliest the 2-year notice period can be implemented is from year 3 and at any point after this time period. The 2-year notice period allows for procurement and implementation of a new Solution. Estimated value is for definitive term of 5 years. No variants or options will be accepted. For this tender the Authority will be using the ProContract (aka Due North) eSourcing portal https://procontract.due-north.com (https://procontract.due-north.com) throughout the procurement process, and all communications wi…[E5]

• ConditionDelivery location: England, United Kingdom.[E6]
• The notice data states no restriction on who may bid. Exclusion grounds and selection criteria in the tender documents still apply.

• UnknownWe read the published notice, not the full tender documents.

1. First seen · 28 Oct 2026, 13:39 UTC

   The deadline (2025-03-21T12:00:00.000Z) has passed.

   Source document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177

Every fact on this page comes from the published notice. Each entry shows the document and the field it was read from.

1. E1

   The buyer is Essex County Council.

   Document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177, field /buyer/name, read 28 Oct 2026, 13:39 UTC · source ↗ (opens in a new tab)

2. E2

   The notice is classified under CPV 72000000 (IT services: consulting, software development, Internet and support).

   Document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177, field /tender/classification/id, read 28 Oct 2026, 13:39 UTC · source ↗ (opens in a new tab)

3. E3

   Contracts Finder publishes United Kingdom procurement.

   “England”

   Document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177, field /tender, read 28 Oct 2026, 13:39 UTC · source ↗ (opens in a new tab)

4. E4

   Tenders must be submitted by 21 Mar 2025, 12:00 UTC.

   “2025-03-21T12:00:00Z”

   Document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177, field /tender/tenderPeriod/endDate, read 28 Oct 2026, 13:39 UTC · source ↗ (opens in a new tab)

5. E5

   The buyer describes the requirement in the notice.

   “The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops…”

   Document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177, field /tender/description, read 28 Oct 2026, 13:39 UTC · source ↗ (opens in a new tab)

6. E6

   Delivery location: England, United Kingdom.

   Document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177, field /tender/items/0/deliveryAddresses/0, read 28 Oct 2026, 13:39 UTC · source ↗ (opens in a new tab)

7. E7

   This is a call for competition. Suppliers can respond.

   “tender”

   Document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177, field /tag, read 28 Oct 2026, 13:39 UTC · source ↗ (opens in a new tab)

8. E8

   The procedure is: Open procedure (above threshold).

   Document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177, field /tender/procurementMethodDetails, read 28 Oct 2026, 13:39 UTC · source ↗ (opens in a new tab)

9. E9

   The notice was published on 19 Feb 2025.

   “2025-02-19T15:48:30Z”

   Document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177, field /tender/documents/0/datePublished, read 28 Oct 2026, 13:39 UTC · source ↗ (opens in a new tab)

10. E10

    Contracts Finder gives the tender status as active.

    Document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177, field /tender/status, read 28 Oct 2026, 13:39 UTC · source ↗ (opens in a new tab)

11. E11

    The notice is titled "CO0591 Enterprise Service Management Solution".

    Document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177, field /tender/title, read 28 Oct 2026, 13:39 UTC · source ↗ (opens in a new tab)

12. E12

    The stated value is GBP 1,725,000.

    “1725000 GBP”

    Document d54fc1bc-f370-4cf4-b6c0-18f54bf9974a-828177, field /tender/value/amount, read 28 Oct 2026, 13:39 UTC · source ↗ (opens in a new tab)

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