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Passenger Services Cost Benchmarking Study
Verenigd KoninkrijkOffice of Rail and Road
The Office of Rail and Road (ORR) is the independent economic and safety regulator of Britain's railways. ORR is developing its capability to assess the efficiency, productivity and value for money of passenger train operations. Historically, passenger services have been delivered through a range of Train Operating Companies (TOCs), each with differing operating characteristics, service patterns and cost structures. As most of the industry moves towards a more integrated railway structure, ORR requires a robust framework for understanding variations in train operating expenditure and for bench